- Can we add a free gift at £60 before Friday’s launch?
- On it. Live on your store by Thursday.
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Your cart · £64.00 LiveFree gift unlocked £0.00
- Perfect. Can we also fix the mobile menu?
- Yes, added to this week. Proposal in an hour.
Hire a Shopify expert to support your store
On-Demand Shopify Support
Hire a Shopify expert in minutes and get fast, reliable support from an experienced Shopify agency for development, store optimization, and ongoing improvements. Choose a plan and start improving your store every month.
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Monthly
Starter
£95/h hourly rate
5h included
£475
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Monthlysave £5/h
Core
£90/h hourly rate
20h included
£1,800
£1,900 -
Monthlysave £10/h
Growth
£85/h hourly rate
40h included
£3,400
£3,800 -
Monthlysave £20/h
Power
£75/h hourly rate
80h included
£6,000
£7,600
Hours reset each month, no rollover. Start risk-free with a quick test task.
Process we follow
What to expect once you hire a Shopify expert to support your store.
A clear, structured workflow designed for fast, accurate, on-demand Shopify support. We make sure every request is understood, scoped, executed, tested, and delivered with zero friction.
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Testing & QAEvery change is checked across devices, browsers and real use cases before you see it, so nothing breaks elsewhere.
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Delivery & ReviewWe deliver, walk you through the update if needed, and give you a short technical guide or step-by-step document when it helps.
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Ongoing SupportWe stay proactive: we review further, explain why something needs changing, and suggest what else could help on top of the request.
Plans and pricing
Compare our plans
side by side.
See what is included in each plan. Hours never roll over, and you can move up or down a plan any month.
What’s included
Hire a Shopify expert to get the support your store needs.
Our on-demand Shopify support gives you experienced Shopify experts for development, bug fixes, store optimization and design. Choose a monthly support plan and we handle the updates and technical tasks that keep your store running and converting.
What you can use it for
Use your hours on any of these.
- Bug fixes & troubleshooting
- Theme updates & optimizations
- Custom features development
- Shopify app integrations
- Site speed optimization
- UX & conversion improvements
- Technical SEO improvements
- Store design tweaks
- Ongoing performance monitoring
- Priority Shopify expert support
- Checkout & cart optimizations
- Analytics & tracking setup
- Shopify automation workflows
- Third-party system integrations
Extensive Shopify capabilities
Everything your store needs, handled by Shopify experts.
From quick fixes to advanced custom development, our Shopify experts handle the technical, design, and optimisation work that keeps your store improving every month.
Client case study · Snuzone
What we achieved for Snuzone, one of our Shopify store clients.
We improved Snuzone’s checkout experience with a dynamic freebie system that motivates customers to increase their cart value to unlock exclusive gifts.
Challenge
Snuzone wanted to increase average cart value by adding a custom freebie system. The challenge was integrating it smoothly with their existing tiered pricing model while allowing multiple gifts to trigger at different cart values.
Solution
We designed a simple, intuitive version of the feature to maximise results. After approval, our team built and integrated it into Shopify’s existing cart logic, consolidating everything into one streamlined function for fast, reliable performance.
- Conversion rate +9.4%
- Avg order value +6.5%
- Satisfied customer 100%
Real requests from our support clients · Aug to Oct 2026 Real requests from our support clients
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Rebuild our cart pageDevelopment
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Restyle our Shopify notification emails Restyle our notification emailsDesign
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Fix the newsletter signup on the homepage Fix the newsletter signupFix
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Add an appointment booking calendar Add a booking calendarApps
Why hire a Shopify
expert for your store?
Our Shopify expert support gives brands on-demand access to specialists in design, development and store optimisation. No in-house hires, and no new project for every change.
4+ years
Olivier LambretFounder, Medito Digital
A few things about us
Why brands choose Medito
for Shopify store support.
We’re a global Shopify agency trusted for refined development, elevated design, and reliable long-term support. Our commitment to quality and transparency helps your store grow sustainably, scale confidently, and perform at its best.
Looking to hire a Shopify expert that you can rely on to scale your brand?
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10+Years of Shopify experience01
Expertise
Our team brings deep Shopify expertise across development, design, and store optimisation, handling everything from technical fixes to complex improvements that help your store perform at its best.
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230+Successful project deployments02
Authority
We apply proven Shopify optimisation frameworks across UX, CRO, SEO, and performance to strengthen your store’s visibility, improve conversions, and unlock new growth opportunities.
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+99%Client satisfaction rate03
Experience
With hands-on experience across 100+ Shopify brands, we understand what actually drives results and focus our work on improvements that deliver measurable impact.
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+22%Avg. performance improvement04
Trust
You benefit from transparent communication, reliable turnaround times, and clear reporting, so you always know what work is being delivered and how it improves your store.
FAQ
Shopify expert FAQs.
Want to hire a Shopify expert? These are the questions business owners most often ask before they hire Shopify experts.
01 How soon can we get started with Shopify expert support?
Once your support plan is activated, our team will onboard your Shopify store and brand within 3 business days. In most cases, we can begin working on your first tasks within 5 business days, depending on the complexity of the requests and current workload.
02 Can we cancel the Shopify support retainer at any time?
Yes. The retainer acts as prepaid monthly support hours and can be cancelled at any time before the next billing date. This gives brands the flexibility to access Shopify expert support without being locked into long-term commitments.
03 What happens if we need more hours in some months?
If additional hours are needed beyond what is included in your plan, they can simply be added and invoiced at the end of the month. The same hourly rate that applies to your retainer will be used, ensuring pricing remains consistent.
04 Can the Shopify support retainer be used for any tasks?
Yes. Your monthly support hours can be used for a wide range of Shopify tasks including development, design adjustments, bug fixes, performance improvements, app integrations, and even smaller marketing-related updates. For deeper ongoing marketing work, we may recommend dedicated marketing plans.
05 What happens if we do not use all the hours each month?
The hours included in your plan are allocated monthly and do not roll over to the following month. This allows us to reserve dedicated capacity for your store and offer a reduced hourly rate when committing to a set number of hours.
06 How quickly can we hire a Shopify expert and start work?
After activating your support plan, our team will review your priorities and schedule the first tasks. Most brands are fully onboarded within a few days, allowing work to start quickly so improvements can begin without long delays.
07 What kind of tasks can Shopify experts help with?
Our Shopify experts support a wide range of tasks including custom development, theme updates, bug fixes, design improvements, Shopify app integrations, speed optimisation, CRO improvements, and ongoing technical support.
08 Who will actually work on our Shopify store tasks?
Your work is handled by Medito’s in-house team of Shopify specialists. We do not outsource tasks to freelancers or external marketplaces. Every request is reviewed internally to maintain consistent quality and reliable delivery.
09 Can we submit multiple Shopify tasks at the same time?
Yes. You can submit as many requests as needed. Our team will prioritise tasks in a structured workflow to ensure each item is handled efficiently while maintaining quality and predictable turnaround times.
10 Is this service suitable for ongoing Shopify store support?
Absolutely. Many brands rely on this service for continuous Shopify store improvements. The retainer allows your store to evolve each month with regular updates, fixes, and optimisation work handled by experienced Shopify experts.
11 Is hiring a Shopify expert through a plan cost-effective?
For many brands, hiring a Shopify expert through a flexible support plan is more cost-effective than hiring internally or relying on freelancers. You gain access to experienced specialists who can implement improvements quickly and correctly.
Reviews
Our long-term clients.
In their own words.
“Honest, hard workers and very professional. Olivier and the Medito team have been an extended part of our team for over four years.”
“The team consistently delivers projects on time, communicates clearly, and is always quick to address any questions or issues.”
“Having tried other options in the past, we can confidently say Medito is the best we’ve worked with.”
“Whenever we have feedback, they make whatever amendments we request with a quick turnaround time, and nail the change on the first try.”
“We’ve worked with Medito on our Shopify store and they delivered a design that stayed very true to our original vision. Clean, elegant, precisely aligned with our brand.”
“Medito always works in the interests of its customers and is concerned about their profitability.”
“They are reasonably priced and excellent value for money given the speed and competency of the work they do.”
“Every single detail that we wanted was perfectly implemented. The knowledge provided by the entire team is incredible.”
“Working with Medito felt like an extension of our own team. Their ability to blend creative direction with technical Shopify expertise was exactly what we needed.”
“It is great to have a digital partner that thinks and works with us, not only for us.”
“Their Shopify experts team has done an amazing job in developing a fast, reliable and easy-to-use theme for us. We would recommend 100%!”
Discuss your project.
Book a call with our team.
A free 30-minute call to discuss your project with our founder, who has led our Shopify Plus agency in London for over a decade.
