Hire a Shopify expert to support your store
On-Demand Shopify Support
Hire a Shopify expert in minutes and get fast, reliable support from an experienced Shopify agency for development, store optimization, and ongoing improvements. Choose a plan and start improving your store every month.
| Compare our plans |
Starter
Monthly |
Core
Monthly |
Growth
Monthly |
Power
Monthly |
|---|---|---|---|---|
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•
Summary
| ||||
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Included hours
Note
Number of hours that are included "for free" monthly as part of your plan.
| 5h | 20h | 40h | 80h |
|
Hourly-rate
Note
Additional hours would be invoiced at this rate.
| £95/h | £90/h | £85/h | £75/h |
| Agency involvement | Reactive
Note
Light requests only
| Supportive
Note
We respond and advise
| Proactive
Note
We suggest improvements
| Strategic
Note
We work like your in-house team
|
|
Tasks turnaround
Note
We will always try to provide the fastest turnaround when possible.
| 10 - 15 days | 8 - 12 days | 5 - 10 days | 3 - 8 days |
|
•
Included with our plans
| ||||
| Design | ||||
| Development | ||||
| Bug fixing | ||||
| Theme tweaks | ||||
| Technical support | ||||
| Mobile optimisation | ||||
|
ADA Compliance
Note
Only available on our Growth plan as it requires more consistent work.
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CRO
Note
Only available on our Growth plan as it requires more consistent work.
| ||||
|
Landing pages
Note
Only available on our Power plan, suitable for advertising landing pages.
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An easy, risk-free way to try our agency and start with a quick test task.
Hire a Shopify expert to get the support your store needs.
Our on-demand Shopify support gives you access to experienced Shopify experts who can handle development tasks, bug fixes, store optimization, and design improvements. Simply choose the monthly support plan that fits your needs and rely on our agency to take care of updates, improvements, and technical tasks that keep your store running smoothly and converting better.
| Compare our plans |
Starter
Monthly |
Core
Monthly |
Growth
Monthly |
Power
Monthly |
|---|---|---|---|---|
|
•
Summary
| ||||
|
Included hours
Note
Number of hours that are included "for free" monthly as part of your plan.
| 5h | 20h | 40h | 80h |
|
Hourly-rate
Note
Additional hours would be invoiced at this rate.
| £95/h | £90/h | £85/h | £75/h |
| Agency involvement | Reactive
Note
Light requests only
| Supportive
Note
We respond and advise
| Proactive
Note
We suggest improvements
| Strategic
Note
We work like your in-house team
|
|
Tasks turnaround
Note
We will always try to provide the fastest turnaround when possible.
| 10 - 15 days | 8 - 12 days | 5 - 10 days | 3 - 8 days |
|
•
Included with our plans
| ||||
| Design | ||||
| Development | ||||
| Bug fixing | ||||
| Theme tweaks | ||||
| Technical support | ||||
| Mobile optimisation | ||||
|
ADA Compliance
Note
Only available on our Growth plan as it requires more consistent work.
| ||||
|
CRO
Note
Only available on our Growth plan as it requires more consistent work.
| ||||
|
Landing pages
Note
Only available on our Power plan, suitable for advertising landing pages.
| ||||
We designed a simple monthly retainer to help you improve and optimize your Shopify store efficiently.
Efficient Shopify Expert Support
Why hire a Shopify expert for your store?
Our Shopify expert support service gives brands flexible, on-demand access to experienced Shopify specialists for design, development, store optimisation, and technical improvements. Instead of hiring in-house developers or launching new projects for every change, you simply choose a monthly support plan and rely on our team to handle ongoing updates, improvements, and technical tasks.
This allows your business to continuously improve its Shopify store with faster turnaround, consistent quality, and direct collaboration with experienced Shopify experts who understand both design and development.
Why brands choose Medito for Shopify store support
Expertise
Our team brings deep Shopify expertise across development, design, and store optimisation, handling everything from technical fixes to complex improvements that help your store perform at its best.
Authority
We apply proven Shopify optimisation frameworks across UX, CRO, SEO, and performance to strengthen your store’s visibility, improve conversions, and unlock new growth opportunities.
Experience
With hands-on experience across 100+ Shopify brands, we understand what actually drives results and focus our work on improvements that deliver measurable impact.
Trust
You benefit from transparent communication, reliable turnaround times, and clear reporting, so you always know what work is being delivered and how it improves your store.
Key numbers about our on-demand support retainers for Shopify.
Process we follow
What to expect once you hire a Shopify expert to support your store
A clear, structured workflow designed for fast, accurate, on-demand Shopify support. We make sure every request is understood, scoped, executed, tested, and delivered with zero friction.
Our Tech Stack
We partner & use the best softwares and technologies there are out there.
Client case study
What we achieved for Snuzone, one of our Shopify store clients.
We improved Snuzone’s checkout experience with a dynamic freebie system that motivates customers to increase their cart value to unlock exclusive gifts.
Challenge:
Snuzone wanted to increase average cart value by adding a custom freebie system. The challenge was integrating it smoothly with their existing tiered pricing model while allowing multiple gifts to trigger at different cart values.
Solution:
We designed a simple, intuitive version of the feature to maximise results. After approval, our team built and integrated it into Shopify’s existing cart logic, consolidating everything into one streamlined function for fast, reliable performance.
+9.4%
Conversion rate
+89.000€
In the first 19 days.
+6.5%
Avg order value
100%
Satisfied customer
Extensive Shopify capabilities
Everything your store needs, handled by Shopify experts
From quick fixes to advanced custom development, our Shopify experts handle the technical, design, and optimisation work that keeps your store improving every month.
A few things about us
Why brands choose Medito
We’re a global Shopify agency trusted for refined development, elevated design, and reliable long-term support. Our commitment to quality and transparency helps your store grow sustainably, scale confidently, and perform at its best.
Proven Shopify expertise
With over 230 Shopify projects deployed across fashion, lifestyle, and DTC, we bring hands-on expertise that helps your store scale with confidence and clarity.
Tailored Shopify solutions
We build solutions around your goals, from UX improvements to custom features, crafted with precision, performance, and long-term scalability in mind.
A partner you can rely on
You get clear timelines, direct communication, and a partner who takes ownership, genuinely committed to your store’s growth and long-term success.
Real client testimonials
Exceptional client satisfaction since 2015, consistently delivering dependable results that earn long-term trust.
FAQs
Frequently asked questions!
Want to hire a Shopify expert? These are the questions business owners most often ask before they hire Shopify experts.
How soon can we get started with Shopify expert support?
Once your support plan is activated, our team will onboard your Shopify store and brand within 3 business days. In most cases, we can begin working on your first tasks within 5 business days, depending on the complexity of the requests and current workload.
Can we cancel the Shopify support retainer at any time?
Yes. The retainer acts as prepaid monthly support hours and can be cancelled at any time before the next billing date. This gives brands the flexibility to access Shopify expert support without being locked into long-term commitments.
What happens if we need more hours in some months?
If additional hours are needed beyond what is included in your plan, they can simply be added and invoiced at the end of the month. The same hourly rate that applies to your retainer will be used, ensuring pricing remains consistent.
Can the Shopify support retainer be used for any tasks?
Yes. Your monthly support hours can be used for a wide range of Shopify tasks including development, design adjustments, bug fixes, performance improvements, app integrations, and even smaller marketing-related updates. For deeper ongoing marketing work, we may recommend dedicated marketing plans.
What happens if we do not use all the hours each month?
The hours included in your plan are allocated monthly and do not roll over to the following month. This allows us to reserve dedicated capacity for your store and offer a reduced hourly rate when committing to a set number of hours.
How quickly can we hire a Shopify expert and start work?
After activating your support plan, our team will review your priorities and schedule the first tasks. Most brands are fully onboarded within a few days, allowing work to start quickly so improvements can begin without long delays.
What kind of tasks can Shopify experts help with?
Our Shopify experts support a wide range of tasks including custom development, theme updates, bug fixes, design improvements, Shopify app integrations, speed optimisation, CRO improvements, and ongoing technical support.
Who will actually work on our Shopify store tasks?
Your work is handled by Medito’s in-house team of Shopify specialists. We do not outsource tasks to freelancers or external marketplaces. Every request is reviewed internally to maintain consistent quality and reliable delivery.
Can we submit multiple Shopify tasks at the same time?
Yes. You can submit as many requests as needed. Our team will prioritise tasks in a structured workflow to ensure each item is handled efficiently while maintaining quality and predictable turnaround times.
Is this service suitable for ongoing Shopify store support?
Absolutely. Many brands rely on this service for continuous Shopify store improvements. The retainer allows your store to evolve each month with regular updates, fixes, and optimisation work handled by experienced Shopify experts.
Is hiring a Shopify expert through a plan cost-effective?
For many brands, hiring a Shopify expert through a flexible support plan is more cost-effective than hiring internally or relying on freelancers. You gain access to experienced specialists who can implement improvements quickly and correctly.
Looking to hire a Shopify expert that you can rely on to scale your brand?
Looking for a Shopify Plus agency?
Hiring the right Shopify expert means having a partner who understands your store, handles technical updates with precision, and helps you grow without the headaches. Our team delivers fast, reliable support backed by years of Shopify experience.
