Email marketing is a great way to increase your Shopify revenues, your conversion rate and your customer retention. People often rush to buy traffic to their website but forget about the fundamentals.
Discover below how you are leaving money on the table and how you can double your emailing revenues. We will talk about the advantages of email marketing and what is the best email integration for Shopify and e-commerce stores.
We tested the best email marketing practices in 2020 for you and will give you secret tips for your email flows.
In this article, you will learn:
- What email marketing is
- How good it is in 2020 and how COVID-19 is affecting it
- Why it is essential for your business
- What is the value of your email list
- What are the biggest trends in email marketing
- Why Klaviyo is the best email integration
- How we can help you double your email revenues
1. WHAT IS EMAIL MARKETING ?
Email marketing is the digital marketing practice of communicating with leads and customers with email. The use of email marketing goes from just sending an e-commerce receipt, to full email flows automation.
Emailing allows brands to turn potential leads into customers and ultimately into brand advocates. It includes email automation like abandoned cart, welcome series or win-back series. You can also create newsletters to bring value to your customers, announce your events or product releases to keep your clients updated and make the best out of your promotional campaigns.
Compared to other marketing channels, email marketing has a significant higher ROI. It is also one of the only direct online channels, a channel that you completely own. Your email list is a big asset for your company.
2. IS IT STILL A GOOD STRATEGY IN 2020?
From what we know, many of our customers were under appreciating email strategy. A lot of people are wondering if it is still a good strategy in 2020, or if social media did take over. The truth is that email marketing is growing and is stronger than ever before.
So, when it is time to have a sales conversation and drive conversions, there’s one channel that continues to outperform the rest: good old-fashioned emails.
During this pandemic, email marketing is becoming even stronger. By adapting strategies to Covid-19, we helped our clients create flows to help them with logistics. Our retailing partners were having troubles in March and April to keep an efficient supply chain, and emailing helped to keep customers updated about the products they ordered and shipping delays. Email marketing, when done correctly, significantly decreases your cost of customer service and increase customer satisfaction.
Emailing saw an increase in opening rate across the board since the beginning of COVID-19. By adapting email strategies to the pandemic, we saw an increase in engagement.
Email marketing helps your business continue to have steady sales even through hard times. You can create a deeper interaction with your customers and increase your sales while all your competitors are struggling.
3. WHY IS EMAIL ESSENTIAL FOR YOUR BUSINESS?
- Email outperforms social medias like Facebook or Twitter-
Email marketing is 40x more effective than Facebook and Twitter when it comes to generating a sale.
One of the reasons while email is more effective at driving traffic and sales is because you get to take the conversation about your products and business to your customer’s most personal online space: their inbox.
While platforms like Facebook and Twitter are great for free content distribution and engaging your community, they’re also noisy and your audience may not be on them when you post an update. Your emails, however, are there waiting for someone when they open their inbox
- Email is content marketing's best friend
Content marketing is a strategic marketing activity whereby businesses create and distribute original content that their audience finds valuable. Rather than paying to get in front of potential customers with traditional advertising, businesses aim to draw attention to themselves by delivering relevant education and entertainment which builds buzz for the brand as well as trust with the audience. That’s why collecting email addresses from your visitors is so important. It gives you a way to keep in touch and follow up with your audience over time.
With a great email segmentation, you can send content that is relevant to their shopping behavior. You can also create content that is adapted to the different seasons. Emailing allows you to make it personal and direct. Content will bring potential leads but it is with email that you will convert them into customers. By continuing to bring value to them, they will eventually become advocates of your brand.
- Your customers love emails
72% of people would rather receive promotional material via email than social media. While social media and search are great ways to get discovered by future customers, email is the best way to maintain and strengthen that relationship over time.
66% percent of online consumers prefer to buy new products from brands that they are familiar with, and the best way to build that trust relation is with emails.
But why are customers more comfortable with emailing than other marketing channels? It brings us to the difference between interruption marketing and permission marketing.
- Interruption Marketing
This is the generic term for any marketing technique that consumers did not ask to receive.
Interruption marketing cuts into people’s activities and thoughts, with the aim of redirecting their attention toward a certain product or service
- Permission marketing
Permission-based marketing is customer-centered, allowing the customer to be an active part of the marketing communication — not just a passive recipient. Permission-based marketing costs less than interruptive marketing because the campaign is targeted and more measurable.
Permission marketing gives companies real permission—not just presumed permission—to deliver messages to consumers. It often has a high conversion rate and can effectively target and engage specific audiences. Through website content, emailing and SEO, permission marketing helps companies build strong and lasting relationships with customers.
“Selling to people who actually want to hear from you is more effective than interrupting strangers who don’t”, Seth Godin, best selling author.
Your email strategy should account for 20% of your online revenues.
In other words, if your e-commerce business hasn’t taken the time to adopt email marketing, then you’re leaving money on the table. And if you have troubles to realise the value of your email list, the next part is made for you.
4. understand the value of your email list
Your email list is one of your biggest assets. From a financial standpoint, you increase your conversion rate and the LifeTime Value of your customers.
Just so you know, the average value of a subscriber is $37.66, you understand now why we are enthusiastic about email marketing, and so should you.
Emailing allows you to focus more on existing customers. Marketers usually spend 80% of their interactive marketing budgets on mass acquisition of customers, but fail to optimize the revenue that existing customers could generate.
By marketing to existing customers, you do not stop at the sale the customer does. You want to transform this first time buyer into a repeat purchaser.
Here is why:
Customers have higher trust and confidence that items purchased will arrive as promised, greater familiarity with the retailer’s brand, its products and website. Companies also have more data with which to personalize for returning and repeat purchasers than they do for shoppers.
5. Biggest email marketing trends in 2020?
In 2020, customers want more value from brands. In fact, they want to learn about your brand, about your products. You cannot only send promotional offers anymore. From our experience, the best recipe to maximise the revenue from emails is 80% of emails bringing value to the customers, and 20% of promotional offers.
Your clients want their loyalty to be recognised and you need to be smart about your loyalty schemes. Millennials in particular seek instant gratification and 44% of them stated that experiences are more important to them than possessions. That’s why loyalty programs that focus on financial rewards are quickly losing relevance in customers’ eyes.
Here at Medito, we build loyalty schemes for your customers in 5 steps.
- Give engagement incentives: encourage your customers to engage and advocate your brand outside of the buying cycle and across all channels.
- Give emotional rewards: Create unique experiences and exclusive services, do not rely only on discount rewards
- Be focused on value: Reflect the values of your brand in ways that align with interests and passions of your customers.
- Care about data science: Use predictive analysis to make every interaction relevant
- Make the best of loyalty mechanics: Create features that utilise the best practices from behavioral science and use industry insights.
The better your loyalty scheme is, the higher the involvement of your customer is, it is important to create a reciprocal relationship.
Many brands adopt overly-polished ads, customers look now for a genuine brand with real people behind it. It is the era of brand authenticity. Thus, it’s time to humanize your brand if you want to sell more with the power of brand storytelling to hook your subscribers and engage them.
“In a digital world, the companies that stand out are brands that adopt a human face.”
In fact, stories have a great impact on your perception as they are 22x more memorable than facts. Moreover, brand storytelling helps to create an emotional bond with your subscribers, humanise your brand, build brand authenticity, hold customers’ attention and influence consumer behavior.
In 2020, email marketing is not about having a one-size-fits-all approach to reaching your audience. With a focus on psychology, brands can increase their open rate if they put their clients first and think about their individual problems.
And when it comes to email marketing, hyper-personalised automated campaigns are the future of personalisation that gives great results: Segmented and targeted emails generate 58% of all revenue.
Hyper-personalised automated campaigns help to reduce cart abandonment and increase sales. In order to create hyper-personalisation, we can help you to browse customer behavior and real-time data to send highly-relevant emails.
But which is the best email integration to create highly-personalised emails, optimised email flows and innovative email campaigns ?
6. Why Klaviyo is the best email integration
Klaviyo is the best email integration for Shopify. They are growing more Shopify stores than any other marketing platform.
They have over 70 pre-built, one-click integrations plus open APIs to ensure that you can easily get your business data without hassle.
Klaviyo was built from the ground up on the principle that immediacy is everything. They believe that data should be processed and actionable in real-time, that creating a segment, even across billions of data points – should take seconds. Setting up integrations should take minutes.
Therefore, they built the world’s most advanced data processing pipeline so that we can immediately see and use all of your data. Their query engine is also custom-built since existing commercial systems were too slow.
Klaviyo is the email software that has the best integration for e-commerce. It supports product catalogs, coupons, flexible cross-device revenue attribution, predictions (churn risk, LTV, next order), recommendations, back-in-stock automations, pre-built integrations with commerce platforms and more. A lot of email service providers try to become e-commerce friendly, while Klaviyo was built for e-commerce.
From the data perspective, Klaviyo is built for massive scale. They process billions of data points every week. Klaviyo was responsible for more than 2% of all global e-commerce sales this past year.
With their data and great integrations, we can create for you really effective remarketing (also called retargeting) campaigns that will allow your brand to scale to new heights.
7. What we can build for you
We can organize your transition to Klaviyo so you can finally make the best of your email list.
We then create a tailored email strategy that fits with your brand values.
Talk To Us, We Are